Catnip Infotech
RPA Support & Integration
Deploying bots is only the beginning the true success of Robotic Process Automation lies in what happens next. Stability, resilience, and seamless integration are what transform automation from a pilot initiative into a scalable enterprise capability.
At Catnip Infotech, we understand that bots are not just scripts they are digital workers that must perform reliably, respond to evolving business demands, and integrate effortlessly within complex enterprise ecosystems. From applications and APIs to data workflows, these digital assets need constant synchronization to deliver real, sustained value.
Our RPA Support and Integration Services go beyond maintenance. We provide comprehensive operational assurance, intelligent integrations, and continuous optimization to ensure your automation ecosystem remains agile, adaptive, and future-ready. With Catnip Infotech, your automation doesn’t just function it evolves.
Key Support Capabilities
Capability | Why It Matters |
|---|---|
24x7 Bot Monitoring | Prevent downtime, detect anomalies early, ensure SLAs |
Intelligent Error Handling | Auto-recovery from known exceptions, fallback workflows |
Secure Credential Management | Integration with vaults (CyberArk, Azure Key Vault, etc.) to protect sensitive data |
Change & Release Management | Manage bot updates, releases, and rollback through automated DevOps pipelines |
Version & Patch Control | Ensure bots are compatible with evolving enterprise software and APIs |
Audit & Compliance Logs | Maintain detailed logs for governance, regulatory checks, and internal audits |
Multi-Tenant Orchestration | Centralized control of bots across business units, platforms, and cloud environments |
Why Catnip for RPA Support & Integration?
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Deep Platform Expertise – UiPath, Automation Anywhere, Power Automate, Blue Prism, and open-source tools
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Plug-and-Play Integration – Certified connectors, custom adapters, API orchestration
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24x7 Managed RPA Operations – Real-time monitoring, alerting, performance dashboards
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Security-Centric Approach – Credential vaults, access policies, audit trails
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Enterprise-Ready DevOps – CI/CD pipelines, rollback, patching, and auto-scaling bots
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CoE-Led Governance – Automation scorecards, bot inventory, exception tracking
Support KPIs We Track
Metric | Purpose |
|---|---|
Bot Uptime (%) | Availability and reliability of automation processes |
MTTR (Mean Time to Repair) | Time taken to resolve bot failures |
Exception Rate (%) | % of transactions needing manual intervention |
SLA Compliance Rate (%) | % of processes executed within agreed performance windows |
Bot Success Rate (%) | % of successful bot executions vs. total attempts |
Patch / Update Compliance (%) | % of bots updated with latest logic and platform compatibility |
Use Cases for Integration & Support
Use Case | Integrated Systems | Outcomes Delivered |
|---|---|---|
Invoice Processing (F&A) | SAP + Outlook + Excel + Email Gateways | Automated ingestion, validation, and posting |
Employee Onboarding (HR) | Workday + Active Directory + Email + MS Teams | Fully digital onboarding across platforms |
IT Ticket Resolution (ITSM) | ServiceNow + AD + Remote Management Tools | End-to-end ticket handling and resolution |
Customer Data Update (CRM) | Salesforce + Excel + Email | Seamless CRM updates from incoming documents/emails |
Regulatory Compliance Reporting | Oracle DB + Excel + SharePoint | Auto-generated reports with audit logs and version history |
What to Prioritize Based on Maturity
Stage | Support & Integration Priorities | Catnip's Contribution |
|---|---|---|
Pilot / PoC Stage | Basic bot monitoring, app-level integration with APIs | Lightweight support and API enablement |
Scaling Automation | Proactive bot management, credential vault integration, error handling | Set up monitoring, alerting, and error routing |
Enterprise-Scale RPA | Full orchestration, DevOps, AI/ML integration, cloud-native API strategies | Centralized operations, secure integrations |